Booking Your Trip on our Website
You may use the tools on this Site to purchase and reserve space(s) on various trips (each a “Trip”) offered by Visit NC Concierge, sometimes including overnight lodging accommodations (the “Reservation”). In booking the Reservation, you will specify the number of people attending and single or double occupancy (if applicable). The final itinerary and the final price will be displayed during the check-out procedure before your purchase is final.
Payment in the amount of 100% of the total Trip price shall be collected via our third-party payment processor at the time you make your reservation for Trips of one day or one half-day duration. A deposit in the amount of 50% of the total Trip price shall be collected via our third-party payment processor at the time you make the Reservation for multi-day trips. The remaining balance of the price of a multi-day trip shall be payable by cash, check or credit card no later than 45 days prior to departure. If the starting date of the multi-day trip is within 45 days, the full balance of payment is due.
The following items are NOT included in the price for the Trip: taxes; personal expenses such as laundry, phone calls, and internet access; accident/sickness costs; trip cancellation and baggage insurance; optional sightseeing excursions; food and beverage outside of meals specifically described in the itinerary; any other goods and/or services sought by you outside of those provided by us and specifically described in the itinerary.
By booking a Trip through the Site, you specifically acknowledge that Visit NC Concierge and its owners, employees, members, managers, affiliates, successors and assigns do not own or operate any entity which provides goods and/or services for the Trip including, but not limited to, lodging, transportation, guides, meals, events, entertainment, and the like. All Trip services are provided by independent contractors. Consequently, Visit NC Concierge is not liable for any negligent or willful act or failure to act of any such person or entity, or of any third party. Furthermore, without limitation, we are not responsible for any injury, death, inconvenience, delay, or damage to person or property incurred in conjunction with the provision of goods and/or services by any such third party.
Cancellation Policy.You shall have the right to cancel your Trip by notifying Visit NC Concierge no later than sixty (60) days prior to the departure date of the Trip and receive a full refund of all monies paid for the Reservation. At sixty (60) days prior to the departure date of the Trip, the Deposit becomes non-refundable due to commitments and deposits Visit NC Concierge shall have made with its service providers.
Visit NC Concierge reserves the right to cancel a Trip at any time prior to the departure date of the Trip by notifying you and refunding the Deposit.
Limitation of Liability. Visit NC Concierge’s maximum liability to you for any and all damages, costs, expenses, losses, and liabilities incurred by you related to your Reservation and the Trip shall be limited to the price paid for the Reservation. We shall not be liable to you under any circumstances for indirect, consequential, incidental, exemplary, punitive or special damages, regardless of whether such liability is based on breach of contract, tort, strict liability, breach of warranties, failure of essential purpose or otherwise, and even if advised of the likelihood of such damages, unless such damages arise or result from, or are awarded as a result of, the gross negligent acts or omissions, or the intentionally wrongful conduct, of Visit NC Concierge. We are not responsible for omissions, printing, and/or presentation errors in brochures, internet websites, marketing materials, or any other media where such information may have been presented. We reserve the right to make corrections as required.
Trip Insurance. Visit NC Concierge does not offer trip insurance. Because cancellation policies are strictly enforced, it is strongly recommended that you purchase trip cancellation insurance.
Use of Images, Video Recordings, and Testimonials. Visit NC Concierge may, on occasion, obtain photographic and/or video images of Trip passengers and trip activities, and may request Trip passengers provide quotes or testimonials of their experiences. By purchasing a Trip, you hereby authorize us, without compensation to you, to include any such photographic and video recordings and quotes or testimonials in our marketing materials.
Medical and Other Conditions. Any physical or mental condition requiring special medical attention or equipment must be disclosed in writing to us at the time you pay the deposit for the Reservation. We may reject the Reservation of any person who, in our sole discretion, is unfit for travel or might be a danger to themselves or incompatible with other participants on the Trip. Participants requiring special assistance, including without limitation those who permanently or periodically use a wheelchair, must be accompanied by someone who agrees to provide the required assistance. We reserves the right to cancel the Reservation of any participant whose conduct or condition, in our sole discretion, is likely to materially inconvenience other participants on the Trip.